Online dispute resolution platform

Link: https://ec.europa.eu/consumers/odr/

Email: hockey@peco.de

This is a standardised complaint form for consumers in all official languages of the EU. These complaints are then forwarded to the relevant company. Participation is free of charge and voluntary for consumers, and only voluntary for traders. A competent consumer arbitration board then tries to find a solution out of court. However, the competent consumer arbitration board has yet to be established in Germany.